Logo de la consultation citoyenne en ligne de la Wallonie Get Up Wallonia

What's in this case study?

On 16 November 2020, the Walloon government launched the most extensive citizen consultation ever organised within its territory as part of its Get Up Wallonia recovery plan.

Over five weeks, 9,370 citizens joined the consultation via the online platform mawallonie.be or a dedicated paper questionnaire. 51,000 contributions were recorded.

Discover the five keys to success!

Who is this guide aimed at?

This guide is intended for local authorities wishing to understand how to make an effective and sucessful citizen consultation, whilst taking into account human, budgetary and organisational constraints.


The Fluicity team provided us with genuine expertise in the field and a real methodology to use in carrying out the consultation, the first of its kind in Wallonia. Fluicity’s ability to adapt to government requirements and the quality of their platform were key to the success of the operation.

Axel Comhaire, Director of PWC and member of the Walloon Investment Plan Support Committee

Case Study

Wallonia’s large-scale citizen consultation